Privacy Policy – Stories of Utrecht

Last updated: 27-3-2025

At Stories of Utrecht, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or book a tour with us.

1. Data Controller

Stories of Utrecht
Sandra Schindler
Johan de Meesterstraat 8

3532EK Utrecht
Email: info@storiesofutrecht.nl
Website: www.storiesofutrecht.nl

For any questions regarding this policy, please contact us at the email provided above.

2. What Data We Collect

We may collect the following personal data:

Booking Information: Name, email address, phone number, and payment details when you book a tour.
Communication Data: Any information you provide when contacting us via email, website forms, or social media.
Website Usage Data: Information such as IP address, browser type, and interactions with our website (via cookies, see Section 6).

3. Why We Collect Your Data

We collect and use your data for the following purposes:

To process bookings and send confirmation emails.
To manage customer inquiries and provide customer support.
To send important updates about booked tours (e.g., schedule changes, cancellations).
To improve our website and services through analytics.
To comply with legal obligations (e.g., tax regulations).

4. How We Protect Your Data

We implement security measures to protect your personal data from unauthorized access, loss, or misuse. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Sharing

We do not sell your personal data. However, we may share it with:

Payment Processors (e.g., Stripe, PayPal) for secure transactions.
IT and Hosting Services (e.g., Wix, Google) for website functionality.
Legal Authorities if required by law.

All third parties are required to handle your data securely and comply with privacy laws.

6. Cookies and Website Tracking

Our website uses cookies to enhance your experience. These include:

Essential Cookies: Necessary for website functionality (e.g., booking system).
Analytics Cookies: To track website traffic and improve our services (e.g., Google Analytics).

By using our website, you consent to the use of cookies. You can change your cookie preferences in your browser settings.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. Booking data may be stored for accounting purposes for up to 7 years (as required by Dutch tax law).

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:
✔️ Access your personal data
✔️ Correct inaccurate data
✔️ Request data deletion (if no legal requirement to retain it)
✔️ Object to data processing in certain cases
✔️ Request data portability

To exercise any of these rights, please contact us at info@storiesofutrecht.nl.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the last updated date. We encourage you to review it regularly.